Focus

We hope you love everything you receive, but if you would like to return an item(s) then please get in touch within 14 days of receiving the item(s).  The item(s) will then need to be returned to us in its original condition, with the candle unlit, within 28 days of receiving your order.

When offering an exchange in the event of an item being faulty or damaged, the exchange will be for the same product only.  If you would like a different item then a new order must be placed.

All items being refunded will be refunded within 7 working days of us receiving them, including the delivery fee (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

If you do wish to return an item, contact us first within 14 days to receive our instructions. It is your responsibility to return items using a secure postage method, and sufficient packaging to ensure the order is returned in the original condition. The item is your responsibility until we receive it, and you are responsible to pay the cost of the returns postage. Please visit our Terms & Conditions page for more information.

We aim to dispatch all orders as quickly as possible, but within 3-5 working days of payment being received.  We will carefully pack your order to ensure it arrives in perfect condition and will notify you when your order has been dispatched.

UK DELIVERY

To find out how much delivery will cost for your order, add items to your cart. See below for estimated delivery times once your order has been dispatched:

• Standard: 2–3 working days
• Express: 1–2 working days

Some items may require a signature upon arrival, and larger items or orders may be sent via a courier service with different lead times. Standard and Express delivery estimates are not guaranteed.

ORDERING A GIFT?

We can send your order to any address within the UK, and we can add a gift note inside the parcel too — just let us know at checkout.